Privacy Policy

Types of data we collect

We may collect and process the following categories of personal information shown below.

Identity information

We may record your name, identity number, address, etc. 

Company Information

DNG will process your address, telephone number and email address. Directors information. 

Financial Information and credit

Communication details

When you send us an email or chat with us online, we register your communication with us.

Sensitive data

Generally, we try to limit the circumstances where we collect and process sensitive personal data.

Cookies and similar technologies

When you use our website or mobile apps we collect information via cookies and similar technologies. For more information, please read our cookie policy on the website or mobile app you use.

How we collect data

We may collect personal data when entering into business relationship (contractual agreement) with your company, either as a service provider or client.

Who we share data with

Your personal information may be shared with our subsidiary companies. We may disclose your personal information to the following third parties for the purpose described here:

  • Credit bureau or verification agency
  • Your references
  • Third parties, such as the police and regulatory authorities, to protect our rights, property, or the safety of our customers, staff and assets.

For which purposes we use your data

To provide our services to you or to perform our obligations in terms of the agreements between us.

To communicate with you. We use your contact details to communicate with you, answer your queries or handle your complaints.

Individual’s rights in terms of Privacy Laws

The right to be informed

Individuals have the right to be informed about the collection and use of their personal data.

The right of access

Individuals have the right to access their personal data and supplementary information.

The right to rectification

The right for individuals to have inaccurate personal data rectified, or completed if it is incomplete.

The right to erasure

A right for individuals to have personal data deleted. Also known as ‘the right to be forgotten’.

The right to restrict processing

Individuals have the right to request the restriction or suppression of their personal data.

The right to data portability

Allows individuals to obtain and reuse their personal data for their own purposes across different services.

The right to object

Individuals have the right to object to:

  • Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling)
  • Direct marketing (including profiling); and
  • Processing for purposes of scientific/historical research and statistics.

Rights in relation to automated decision making and profiling.
Applies to all automated individual decision-making and profiling.

Lawful basis (Purpose for which information is processed)

Legitimate Interests

To carry our obligations as contained in the contractual agreement between us.

Compliance with legal obligations

There are situations where DNG is subject to a legal obligation and needs to use your personal information to comply with those obligations.

To protect the vital interest of you or another person

There are situations where we may need to use your personal information to protect the vital interests of you or another person.

Consent

Alternatively, we may collect and use your personal information where you have given your specific consent to us doing so. If the basis of our processing your data is consent, you can withdraw your consent to such processing at any time. However, if you withdraw this consent, in some circumstances, it may mean we will not be able to perform our obligations as contained in any contractual agreement we have with you.

Retention

We will keep your information for as long as we need it for the purpose it is being processed for.

Access to your information

You can request access to and have the opportunity to update and amend your personal data. And you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to the processing of your personal data. All you need to do is send your written response, accompanied by a copy of your proof of identity, to: dpo@dng.energy

How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us here.